Each year we survey our volunteers to understand more about them, their skills and needs.
The most recent survey, carried out in November 2017 with a participation rate of 41%, showed that 92% of volunteers rated their overall experience as excellent or very good, which is in line with 2016. However, the proportion of volunteers who rated their experience as excellent increased from 43% in 2016 to 54% in 2017.
Since last year, improvements have been made in the following areas: having a clear understanding of the project; knowing how the project fits into the wider scheme of things; support provided by supervisor when needed; and suitable processes for giving feedback/raising issues.
Based on the findings of the survey, we are looking to make improvements in certain areas. Firstly, we are focusing on enabling volunteers to better see the outcome/results from their project and are encouraging more regular project updates across all of our projects. Secondly, while there has been an overall improvement in volunteers knowing how their project fits into the wider scheme of things, we need to do more in this area for on site volunteers and are exploring means of doing this.