image

Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view 'your feedback' to see the comments we receive through 'your views matter to us' forms, and from complaints and the action we have taken.

Content provided in this section is additional to that required by the Government's transparency commitments.

 

Documents we deliver to the public

Last year we supplied over 172 million documents online to our customers, and 575,000 documents on site. View a more detailed breakdown of on site and online documents delivered since 2010 here.

Documents delivered on site (XLS, 0.03Mb)

Documents delivered online (XLS, 0.03Mb)

Original documents delivered within 60 minutes (XLS, 0.03Mb)

How users rate our services

We have carried out user surveys to assess customer satisfaction with The National Archives' on site and online services. We have also measured satisfaction with our Legislation.gov.uk service. Feedback scores from these surveys are here. Content provided in this section is additional to that required by the Government's transparency commitments.

Online satisfaction levels  (XLS, 0.03Mb)

Onsite satisfaction levels (XLS, 0.03Mb)

Customer satisfaction - Legislation.gov.uk (XLS, 0.03Mb)

Show/hide Complaints feedback: 2012-13 (details of complaints will appear 2 to 3 months in arrears)

Show/hide Customer feedback and complaints 2011- 12

Show/hide Customer Feedback and Complaints: 2010- 11

This page contains XLS files. See plug-ins and file formats for help in accessing these file types.