Our public services

Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view ‘your feedback‘ to see the comments we receive through ‘your views matter to us’ forms, and from complaints and the action we have taken.

Content provided in this section is additional to that required by the Government’s transparency commitments.

Documents we deliver to the public

Last year we supplied over 190 million documents online to our customers, and over 600,000 documents on site. View a more detailed breakdown of on site and online documents delivered since 2010 here.

Documents delivered on site (XLS, 40 KB)

Documents delivered online (XLS, 39 KB)

Original documents delivered within 60 minutes (XLS, 35 KB)

Results of customer telephone survey (XLS, 140 KB)

How users rate our services

We have carried out user surveys to assess customer satisfaction with The National Archives’ on site and online services. We have also measured satisfaction with our Legislation.gov.uk service. Feedback scores from these surveys are here. Content provided in this section is additional to that required by the Government’s transparency commitments.

Online satisfaction levels  (XLS, 33 KB)

Onsite satisfaction levels (XLS, 37 KB)

Customer satisfaction – Legislation.gov.uk (XLS, 34 KB)

Complaints feedback: 2016-17 (details of complaints will appear 2 to 3 months in arrears)

 

Complaints feedback: 2015 – 2016

March 2016 (CSV)

February 2016 (CSV, 3KB)

January 2016 (CSV, 3KB)

December 2015 (CSV, 3KB)

November 2015 (CSV,4KB)

October 2015  (CSV, 34KB)

September 2015 (CSV, 28KB)

August 2015 (CSV, 28KB)

July 2015 (CSV, 28.5KB)

June 2015 (CSV, 28KB)

May 2015 (CSV, 2KB)

April 2015 (CSV, 3KB)

Complaints feedback: 2014 – 2015

March 2015 (CSV, 5 KB)

February 2015 (CSV, 4 KB)

January 2015 (CSV, 3 KB)

December 2014 (CSV, 2 KB)

November 2014 (CSV, 4 KB)

October 2014 (CSV, 4 KB)

September 2014 (CSV, 4 KB)

August 2014 (CSV, 4 KB)

July 2014 (CSV, 4 KB)

June 2014 CSV, (5 KB)

May 2014 (CSV, 4 KB)

April 2014 (CSV, 5 KB)