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APPSI Complaints Procedures
APPSI complaints procedures (PDF, 0.22Mb)
Complaints Review Board
Complaints Process Review Report
28 March 2011
Phillip Webb, Expert Member of the Advisory Panel on Public Sector Information, has carried out a review of the Office of Public Sector Information's complaint-handling processes under the Public Sector Information Regulations. OPSI, part of The National Archives, welcomes this timely review and the recommendations which will improve and develop its service in the coming months.
OPSI Complaints Process Audit Report (PDF, 0.08Mb)
30 April 2007
Intelligent Addressing Ltd. made a formal complaint against Ordnance Survey to APPSI in July 2006. See the review board report below to find out more about this complaint and the recommendations made by APPSI.
Review board report (PDF, 0.17Mb)
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