We welcome your comments, questions and suggestions. Choose the subject of your enquiry from the list.

  • Records and research enquiries
    Use this contact form for enquiries regarding records and advice on how you can do your research at The National Archives.

  • Paid search requests
    Use this contact form if you would like us to search for and consult records on your behalf.

  • Your views
    Send us your compliments, complaints and comments about any of our services, including our website and online resources.

  • Education service general enquiries
    Contact us with queries about our education service and online educational resources.

  • Education service booking request
    Book workshops, videoconferences and virtual classroom sessions.

  • Freedom of Information enquiry
    Request information about The National Archives under the Freedom of Information Act.

  • Public sector information
    Contact us with your queries about Crown copyright, licensing and the re-use of government information.

  • General enquiries
    Use this form to contact us with your general enquiries. For enquiries about our records please use the 'Records and research enquiries' form.

Help with online orders

  • Bookshop
    Alert us to any issues with orders from our online bookshop.

  • Discovery, our catalogue
    Contact us with any issues when ordering a document from our collection of digitised records.

  • Record copying
    Request help with our Record copying service.

Other ways to contact us

Chat to a research adviser online, 09:00-17:00 Tuesday to Friday.

For research enquiries only.

When the service is unavailable please contact us via the Records and research enquiries form.

By post

Please write to:
The National Archives, Kew, Richmond, Surrey, TW9 4DU

By phone

Please call +44 (0) 20 8876 3444

Lines are open:

Monday: 09:00 - 17:00 (switchboard service only)
Tuesday: 09:00 - 19:00 *
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 19:00 *
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00

* reduced level of records advice service after 17:00

We use a speech recognition system on our telephone system. Please follow the prompts when you call.