Making a complaint about the licensing activity of Information Fair Trader Scheme members

Making a complaint under the PSI Regulations

The procedures for investigating complaints under the Re-use of Public Sector Information Regulations 2005 apply to all IFTS members, including volunteers to the scheme.

If you would like to make a complaint against an IFTS member about something which falls within the scope of the Regulations, please follow the process set out in the PSI complaints procedure.

Procedures for investigating complaints under the Re-use of Public Sector Information regulations 2005 (PDF, 0.11Mb)

Making a complaint under the Information Fair Trader Scheme (IFTS)

Some elements of the IFTS commitment fall outside the scope of the Public Sector Information Regulations and we will also investigate complaints of this nature.

For example, IFTS requires members to maximise the re-use of all information, unless there is a very good reason to justify refusal, whereas the Regulations state that a public sector body may permit re-use.

To make a complaint under IFTS please follow the process set out in the IFTS complaints procedure.

Procedures for investigating complaints under the Information Fair Trader Scheme (IFTS)  (PDF, 0.06Mb)

Complaints under the PSI Regulations or under the IFTS can be submitted to the Standards team.

Complaint reports

Read reports following complaints under the re-use regulations or under IFTS.

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