Complaints about re-use

Under the Re-use of Public Sector Information Regulations 2015, in force since 18 July 2015, complaints about re-use are the responsibility of the Information Commissioner’s Office.

Read more in our Guidance on the implementation of the Re-use of Public Sector Information Regulations 2015.

Read the Information Commissioner’s Office Guide to RPSI which explains their role and the new complaints process.

Under the Re-use of Public Sector Information Regulations 2015, information re-users can complain if they have a dispute with the public sector body holding the information.

Procedure for making a complaint under the PSI Regulations.

Read reports detailing previous complaints investigations carried out by The National Archives under the Re-use Regulations or the Information Fair Trader Scheme.