Find information about complaints procedures and protocols, the mediation service provided by The National Archives, and information about previous complaints.
Under the Re-use of Public Sector Information Regulations 2005, information re-users have the right to complain if they have a dispute with the public sector body holding the information.
Procedure for making a complaint under the PSI Regulations.
Mediation is an informal process where parties in a dispute come together and, with the help of the mediator, reach a settlement.
Read reports detailing previous complaints investigations carried out by The National Archives under the Re-use Regulations or the Information Fair Trader Scheme.