Contact us

Phone enquiries

Coronavirus update: We are unable to answer phone enquiries while we are closed to the public. Please see our news story for updates.

If you require research advice please use our records and research enquiry service.

If you contact us by email, any personal information you send to us will be handled in accordance with our privacy policy.

Advice on doing your research

Advice on the records we hold at The National Archives.

British citizenship


See our FAQs for questions about your order. If you still need help, please email us.

Compliments, complaints & comments

Send compliments, complaints and comments about our on site (at Kew) and online services. See our complaints procedure.

Freedom of Information

Request information about The National Archives under the Freedom of Information Act.

Education sessions

Book video conferences and virtual classroom sessions. Book workshops through Eventbrite.

Education service general enquiries

Contact us with queries about our education service and online educational resources.

International collaboration

Contact us if you are an international archive, government or cultural body interested in collaborating with The National Archives.


Contact us with queries about our website, not including advice about our catalogue.

Reading rooms access & services

Contact us with queries about visiting the reading rooms at The National Archives, reader ticket applications and document ordering, and requests for digital or paper copies of records.

Public sector information

Contact us with your queries about Crown copyright, licensing and the re-use of government information.

Contact our partners

Feedback on our commercial partners’ online services, including Findmypast and Ancestry.